Contribute to the analysis of capacity data and drive the implementation of subsequent capacity enhancements.Analysis of performance metrics and preparation and presentation of reports to account teams and/or clients.Oversee problem management analysis and follow up recommendations to prevent repeat incidents.Define, report and track service quality metrics.Champion continuous improvements across all partners and suppliers.
Management of strategic partners and other internal and external suppliers who are contracted to deliver the service.Ensure effective incident management including formal communication to clients and internal stakeholders for high priority incidents.Provide a point of escalation and leadership for high priority incidents in and out of local business hours.
The Service Manager is responsible for the portfolio and plays a key role in overseeing day to day operations as well as initiating and driving improvements to benefit customers. Realtime Managed Distribution Service (RTMDS) is one of the strategically important technologies used to deliver this data to a global customer base. We have an exciting opportunity now available with one of our sector-leading financial clients! They are currently looking for a skilled Risk Manager to join their team for an eleven-month contract. Salary/Rate: up to £590 per day INSIDE IR35
0 kommentar(er)
